HOW DO YOU SHIP LOCALLY AND WHAT IS THE PRICING?
Areli Designs engages local courier services for local deliveries. Delivery is within 3-5 working days, we will contact you for delivery arrangements. This is a general shipping cost guide based on purchase amount.
Above S$200 - free delivery.
S$100 - S$ 200 - flat fee $5
Below S$100 - flat fee $8
CAN I COLLECT MY ORDER MYSELF?
HOW DO YOU SHIP OVERSEAS AND WHAT IS THE PRICING?
International shipping is available via Singapore postal service - Speedpost (STANDARD service). Shipping fees will be charged to customers and calculated at checkout based on total weight of order.
HOW CAN I TRACK MY ORDER FROM OVERSEAS?
Your orders are tracked via a tracking code. We will send you the tracking code of your order(s) to the email you used when placing your orders. This email will also guide you on how to track your package. Please note that tracking information will be displayed 2-5 days after you’ve received your email notification purchase.
WHEN WILL MY OVERSEAS TRACKING INFORMATION APPEAR?
You should notice tracking event updates within 48-72 hours after you have received your tracking code.
WHY CAN'T I TRACK MY ORDER FROM OVERSEAS?
Please note that your tracking information updates are displayed 2-5 days after receiving your tracking code.
For first time purchases, it may take us a few minutes to retrieve the tracking information from the carrier services. In the event that you can’t find information about your package, please try again later.
WHY IS MY SHIPMENT STATUS UNCHANGED FROM OVERSEAS?
Your shipment status remaining unchanged may be due to delays in shipment. Shipment delays could be due to e.g. weather incidents, customs or backlogs.
Please kindly note that tracking information can be displayed after your order has been shipped.
WHY DO I HAVE TO PAY AN EXTRA FEE TO SHIPPING COMPANIES FOR RECEIVING MY ORDER?
When your order is ready to ship, we send it to the respective shipping companies and the handling of your order will be fulfilled by them.
Depending on the individual shipping company's policy or customs procedure, you might be charged an extra fee for the final delivery or an imposed import tax. This is likely due to your shipping address being in a remote area. In this case, please kindly pay the carrier company the required fee to receive your order.
We often declare your orders as a gift below order value, so rest assured that these situations rarely happen.
HOW CAN I PAY FOR MY ORDER?
Payment methods on our webstore are by Credit Card, Paypal, Gpay, ApplePay, Shopifypay.
In-person payment methods at our showroom are by Cash, Cheque, PayNow, Paylah, Internet Banking Transfer. Pls note that we do not have credit card facilities at our showroom.
WHICH CURRENCY ARE WE USING?
Our products are in Singapore dollars.
HOW TO PLACE AN ORDER?
First of all, choose the products that you love, then click "Buy Now" and "Proceed to Checkout". Then fill in your information and pay. That's it, it’s really easy!
HOW CAN I MODIFY MY ORDER?
If you would like to request a change in anything in your order, please contact us via email customersupport@XXX.com within 12 hours after placing your order.
POST - PURCHASE
WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?
We strive to deliver the best quality product to customers. However, there are possible factors that may negatively affect the quality - often during the shipping process where products may be damaged while in transit. Please refer to our Return Policy.
WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?
In the event where you’ve provided an incorrect shipping address, you should contact us immediately by sending an email to email@example.com and provide us with your correct address. Our team will then proceed to check whether we’re able change your order’s destination for you.
If your order has been shipped out, we are really sorry but we are no longer able to change your destination for you nor send you another packet without any additional fee.
TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?
There are 2 common reasons that your packet has been returned: either your shipping address is incorrect/insufficiently filled, or you are absent at the time the packet was attempted for delivery.
In the event that your shipping address was incorrectly filled, unfortunately we won’t be held responsible since your order was shipped out to the address that you provided us and the misinformation was not made on our end.
Otherwise, we are willing to send you a replacement. If the second attempted delivery isn’t able to reach you, we’re sorry to inform you that we would no longer be able to help you out with this.